In this episode of This Week in Health Tech, Vik and Jimmy focus on telehealth experience and making changes to provide an optimal user experience for providers and patients.
Like it or not, this pandemic has pushed telehealth to the forefront and usage has gone up more than a hundred percent.
Vik flips the script on Jimmy and in this episode wants to ask questions to Jimmy, so listeners learn audio, video, and other technical aspects of a video visit from Jimmy.
They start out by focusing on audio since that according to Jimmy is the number one important factor of a video visit. Even though it needs to be visual, is because audio adds depth to the visual. You can't really show empathy that well on a video visit but using audio you can clearly hear and show empathy. Especially dealing w/ sensitive health information.
Jimmy likes apple AirPods because it allows you to move around freely and the sound quality is the top-notch however battery life of the AirPods is definitely challenging.
Vik and Jimmy comment that most times it seems that physicians, physician assistants, nurse practitioners use mobile phones or tablets for the virtual visit, and it does not seem like there is a dedicated desk for virtual visits.
Vik indicates that he uses a wired Samsung Q2U microphone, it was inexpensive, and the sound quality is quite good. Jimmy uses a Blue Yeti microphone which has lots of settings for a single speaker or group of speakers. Microphones were out of stock when everyone started working from home but it does look like more microphones are now available in online stores.
Vik indicates that connectivity is also very crucial for a video visit and providers and patients and recommends using home internet connection over phone wireless connection for better quality. If possible to use a wired connection, especially for providers in a hospital or clinic setting, then that should be used for better quality.
Jimmy comments about video quality and there are many kinds of video cameras available for desktops. There are even tools available to make the high-quality back camera of a phone into your main video conference camera. There are also surround cameras available for work or home office, so even if you move around and look at different screens, you won't go out of focus on the video call.
Jimmy recommends having the video at face level, it should never be below face level.
The other aspect of making the telehealth experience seamless is that the visitor experience starts with scheduling the video visit. Patients should be able to easily pick open timeslots, pre-register online, and then receive very clear video visit instructions. This compares to the traditional way when a patient's visit experience is impacted by parking, building elevator, wayfinding, etc.
Jimmy also recommends having very good online manners and having a quiet space without distractions for the video visit. It is also a good idea to close apps on your phone or tablet to improve performance and reduce distractions before the telehealth visit.
Website: http://www.thisweekinhealthtech.com
Twitter: @TWIHT1
Tido Inc.: https://www.tidoinc.com/
Music Provided by Soundstripe.com
Linkedin: Vik Patel
Linkedin: Jimmy Kim
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Vik Patel - LinkedIn
Tido Inc. - Website
Tido Inc. - LinkedIn